Contact information
Contact Information
Last Updated: June 2026
At Kidvora, we are committed to providing exceptional customer service and ensuring every shopping experience is smooth, enjoyable, and worry-free.
If you have any questions regarding our products, your order, shipping, returns, or any other inquiry, our dedicated support team is always happy to assist you.
Customer Support
Our customer support team is available to help with:
- Product information
- Order status
- Shipping inquiries
- Returns & refunds
- Exchanges
- Payment assistance
- Account support
- General questions
We strive to respond to all customer inquiries within 24 business hours.
Contact Details
Website
Customer Support Email
Phone
+1 250 899 1083
Business Address
Kidvora
2722 O'Reilly Rd
Kelowna, Canada
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Saturday
10:00 AM – 3:00 PM (Pacific Time)
Sunday & Public Holidays
Closed
Messages received outside business hours will be answered on the next business day.
Order Support
When contacting us about an existing order, please include:
- Your Order Number
- Full Name
- Email Address used during checkout
- Brief description of your inquiry
Providing this information helps us resolve your request more quickly.
Product Questions
Need help choosing the right product?
Our team is happy to answer questions about:
- Kids' teepee tents
- Product dimensions
- Materials
- Assembly instructions
- Recommended age range
- Product care
- Accessories
- Availability
Our goal is to help you find the perfect play space for your child.
Returns & Refunds
If you wish to request a return or refund, please contact us before sending any item back.
Our support specialists will provide:
- Return authorization
- Return instructions
- Shipping guidance
- Refund status updates
Kidvora proudly offers a 30-Day Free Return & Refund Policy for eligible purchases.
Shipping Assistance
If your package has not arrived within the estimated delivery timeframe or you have questions regarding shipment tracking, please contact us.
We will gladly assist by:
- Checking shipment status
- Contacting the carrier
- Investigating delivery delays
- Providing updates until your order arrives
Feedback
We truly value customer feedback.
Your suggestions help us improve our products, services, and overall shopping experience.
Whether you have compliments, ideas, or concerns, we would love to hear from you.
Our Commitment
Since our founding in 2022, Kidvora has been dedicated to providing high-quality children's teepee tents and play products while delivering reliable customer service built on honesty, responsiveness, and care.
Every customer is important to us, and we are committed to making every interaction a positive one.
Thank you for choosing Kidvora. We look forward to serving you and your family.