Return & Refund Policy

Last Updated: June 2026

At Kidvora, customer satisfaction is our highest priority. We are committed to providing premium-quality kids' teepee tents and related products. If you are not completely satisfied with your purchase, we're here to help.

1. 30-Day Return Guarantee

We proudly offer a 30-day return and refund policy from the date your order is delivered.

If 30 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

2. Eligibility for Returns

To qualify for a return, your item must:

• Be returned within 30 days of delivery.
• Be unused or only lightly tested.
• Be in its original condition.
• Include all original accessories, packaging, manuals, and components.
• Not show signs of intentional damage, misuse, or excessive wear.

We reserve the right to refuse returns that do not meet these conditions.

3. Free Returns

Kidvora provides free returns worldwide for eligible orders.

Once your return request has been approved, our customer support team will provide detailed return instructions.

Please do not return products without first contacting us.

4. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned unless they arrive damaged or defective:

• Personalized or customized products
• Clearance or final sale items
• Gift cards
• Products damaged through misuse, accidents, or improper care

5. Damaged or Incorrect Items

Please inspect your order immediately after receiving it.

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Our support team will resolve your case as quickly as possible.

6. Refund Process

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method.

Most refunds are completed within 5–10 business days, depending on your payment provider or financial institution.

7. Exchanges

We gladly replace items that are defective, damaged, or received incorrectly.

If you would like to exchange a product for the same item, please contact our support team.

8. Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has entered fulfillment or has been shipped, cancellation requests cannot be guaranteed.

If your order has already shipped, you may return it after delivery according to this policy.

9. Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account again.
• Contact your credit card provider.
• Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

10. Return Shipping Instructions

Do not send returned products until you receive authorization from Kidvora.

Unauthorized returns may experience processing delays or may not qualify for a refund.

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Kidvora

Website: https://kidvora.xyz

Email: support@kidvora.xyz

Phone: +1 250 899 1083

Business Address:

2722 O'Reilly Rd

Kelowna, Canada

We appreciate your trust in Kidvora and remain committed to providing an enjoyable shopping experience for every family.